COVID-19 Response Plan

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Transparency is Important to Our Team

Our top priority is to care for seniors with the respect, compassion, and dignity they deserve. We believe in being transparent with our community while respecting the privacy of our residents, their families, and our staff.

Our goal is to prevent the spread of COVID-19 within our facilities and to minimize the threat of the virus in our communities.

Our company-wide policies are precautionary steps to reduce risks. Additionally, facility-specific interventions, prevention, and outbreak policies on a case-by-case basis.

Facility leadership regularly reports the facility’s COVID-19 status to corporate leaders who help to provide direction and resources.

Staff Screening

Staff are screened upon arrival for their shift. They answer a series of questions about contact, health status, and travel. A touchless thermal scanner records their temperature. The screening responses are stored digitally and reviewed regularly.

Hand Hygiene

Each care center has increased the number of sanitizing stations throughout the facility. Staff and residents have been educated on proper hand hygiene.

Increased Communication

Facility administration is in regular communication with state and local health authorities.

Our Weekly Updates

Each week we will share a statement that reflects our facility’s COVID-19 status from the previous 7 days.

(Scroll to see each week’s update. Click a date to view the statement)

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Connect With Our Skilled Nursing Team

Tenga la tranquilidad de que su ser querido está en buenas manos. Complete el siguiente formulario y
uno de nuestros representantes se comunicará en breve.

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Línea de atención al cliente

Nuestro equipo de atención especializada busca continuamente formas de mejorar la calidad de la atención que ofrecemos a nuestros residentes. Como residente o miembro de la familia, no dude en comunicarse con nuestra línea de atención al cliente en cualquier momento para expresar inquietudes, ofrecer consejos o buscar ayuda con un problema que pueda tener. Su llamada puede ser anónima, y nuestro equipo de atención al cliente revisa todas las inquietudes y realiza un seguimiento.

866.391.6123

Long-Term Care Ombudsman

A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints. Help provided by an ombudsman is confidential and free of charge. To speak with an ombudsman, a person may call the toll-free number 1-800-252-2412.

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